Shipping Policy

Last Updated: June 2026

At Gemtick, we handle every order with the same care and attention we put into selecting each timepiece. This policy outlines everything you need to know about how we process and ship your order.

Order Processing Time

All orders are processed within 1 business day of payment confirmation. Orders placed on weekends or public holidays are processed on the next available business day.

Business days: Monday through Friday, 10 AM to 6 PM PST.

Shipping Method and Delivery Timeline

We ship all domestic orders via Express shipping.

Once your order leaves our facility, it typically arrives within 1 business day.

From the time you place your order to the moment it reaches your door, you can expect delivery within 2 to 3 business days.

Please note: Because of the value of our timepieces, all shipments require an adult signature on delivery.

Shipping Coverage

At this time, Gemtick ships to addresses within the United States only. We do not currently ship to international destinations, P.O. Boxes, or remote regions that fall outside standard carrier coverage.

Shipping Charges

We offer free shipping on all orders. There are no shipping charges applied at checkout.

Shipping Origin

All orders are fulfilled and dispatched from our location in Los Angeles, California, United States.

Order Tracking

Once your order is shipped, you will receive a confirmation email containing your tracking number and a link to monitor your shipment in real time.

If you do not receive this email within 24 hours of your order, please contact us at sales@gemtick.com. 

Fully Insured Shipments

All Gemtick orders are fully insured during transit. Because of the value of our timepieces, every shipment requires an adult signature on delivery to ensure your watch is received securely. We also recommend filming a short video as you open your package, which helps us resolve any issue quickly.

In the unlikely event that your order is lost or damaged in transit, please contact us at sales@gemtick.com within 48 hours of the expected delivery date. We will open an insurance claim on your behalf. Once the claim is approved, you may choose either a full refund or a replacement of equal value.

Delivery Address Changes

You may request a change to your delivery address within 24 hours of placement, provided your order has not yet been dispatched. To request a change, please contact us immediately at sales@gemtick.com with your order number.

Once an order has been shipped, we are unable to redirect the package, and the address cannot be changed.

Delivery Delays

While we make every effort to meet estimated delivery timelines, delays may occasionally occur due to:

• Public holidays or seasonal high-volume periods
• Weather conditions or carrier disruptions
• Unforeseen supply or fulfillment circumstances

In such cases, we will contact you as soon as possible to provide an updated timeline.

Shipping Restrictions

We are unable to ship to P.O. Boxes. Please ensure a valid physical address is provided at checkout to avoid any delays or order cancellations.

Need Help?

We are happy to help with any shipping or delivery-related queries. 

Gemtick LLC

Email: sales@gemtick.com 

Phone: +1 213-791-2002

Address: 550 S Hill St #1487, Los Angeles, CA 90013, United States

Support Hours: Monday–Friday, 10 AM–6 PM (PST)