FAQs
Orders & Purchasing
What payment methods do you accept?
We accept major credit and debit cards through our secure checkout, and bank wire transfer is available for high-value orders. A processing fee applies to credit card payments and is displayed at checkout before you confirm your order; this fee is capped in accordance with card network regulations (for example, Visa at 3%).
Can I apply a discount code at checkout?
Gemtick does not currently offer discount codes or promotional coupons. All prices on our website reflect genuine, current pricing.
Can I cancel my order?
Yes, you can cancel your order within 24 hours of placing it, as long as it has not been dispatched. Please email sales@gemtick.com with your order number as soon as possible. There are no cancellation fees. Orders that have already shipped cannot be cancelled and will need to go through our return process.
Are your watches authentic?
Yes, absolutely. Gemtick is an independent luxury watch retailer, and every watch in our collection is authentic and carefully authenticated by our in-house experts before it reaches you.
Shipping & Delivery
Do you offer free shipping?
Yes, all orders ship for free. There are no shipping charges at checkout.
How long will my order take to arrive?
Orders are processed within 1 business day. Once dispatched, delivery typically takes 1 business day via Express shipping. You can generally expect your order within 2 to 3 business days from the time you place it.
Do you ship internationally?
At this time, we ship to addresses within the United States only. We do not currently deliver to P.O. Boxes.
Will I receive tracking information?
Yes. As soon as your order is shipped, you will receive a confirmation email with your tracking number and a link to monitor your shipment in real time.
What if my order is lost in transit?
All Gemtick orders are fully insured during shipping, and every shipment requires an adult signature on delivery. If your order is lost or damaged in transit, contact us at sales@gemtick.com within 48 hours of the expected delivery date. Once the insurance claim is approved, you may choose either a full refund or a replacement of equal value.
Returns & Refunds
What is your return window?
We accept returns within 3 calendar days of delivery. The item must be in its original, unworn condition with all packaging, certificates, and accessories included.
How do I start a return?
Email us at sales@gemtick.com with your order number and reason for return. Our team will respond within 24 hours with approval and instructions.
How long does a refund take?
Once we receive and inspect the returned item, refunds are processed within 1 business day of approval. The funds typically reflect in your account within 3 to 7 business days, depending on your bank.
Are there any items I cannot return?
Items that have been worn, altered, or returned without original packaging and accessories are not eligible for a return.
Product & Account
Are your watches authentic?
Yes, absolutely. Gemtick is an independent luxury watch retailer, and every watch in our collection is authentic and carefully authenticated by our in-house experts before it reaches you.
Can I request a watch that is not currently in stock?
Yes. Gemtick offers a luxury watch sourcing service for select brands and models that are not part of our current inventory. Simply contact our team with the model you are looking for, and we will work through our trusted network of authorized dealers, private collectors, and reputable secondary market partners to source it whenever possible.
Which watches are available through special order?
Certain luxury brands and rare references, including select Patek Philippe and Richard Mille models, may be available exclusively through our sourcing service rather than immediate inventory. Availability varies based on market conditions.
How does the sourcing process work?
After receiving your inquiry, our specialists review your requested model, verify availability through our trusted sourcing network, and provide pricing, estimated timelines, and purchasing details before any commitment is required.
What if I receive a damaged or wrong item?
Please photograph the item and packaging immediately and contact us at sales@gemtick.com within 48 hours of delivery. We will arrange a resolution at no cost to you.
What if part of my order is missing?
Contact us at sales@gemtick.com with your order number. We will verify your order and ship any missing items right away.
Contact & Support
How can I reach your team?
You can contact us through the following channels:
- Email: sales@gemtick.com (for all order-related issues)
- Phone: +1 213-791-2002 (Monday to Friday, 10 AM to 6 PM PST; no phone support on weekends)
- WhatsApp: +1 213-791-2002 (preferred for urgent support)
- Social media DMs: Instagram and Facebook
Our team responds to all queries within 24 hours.
When are you closed?
We are closed on Saturdays, Sundays, all US public holidays, and from December 24 through January 1 each year.