Warranty Information

Every watch's original manufacturer warranty runs for 5 years from the date of its first purchase, as shown on the original warranty card.

This warranty belongs to the watch rather than the original owner, so any remaining coverage continues after the watch is purchased through Gemtick.

The original purchase date is displayed on each product page, allowing you to see how much manufacturer warranty remains at the time of purchase.

In addition to any remaining manufacturer warranty, every watch purchased from Gemtick includes a 6-month Gemtick warranty, beginning on the date of your purchase.

This warranty applies to every watch we sell, regardless of the brand, model, or remaining manufacturer coverage, including watches whose original manufacturer warranty has expired.

The Gemtick warranty complements the manufacturer's warranty and does not replace it.

The Gemtick warranty covers internal mechanical and movement defects.

It does not cover cosmetic wear, accidental damage, misuse, or repairs carried out by anyone other than an authorized technician.

The warranty becomes void if the case back is opened by anyone other than an authorized technician.

If your watch is still covered under the original manufacturer's warranty, claims should be handled directly through the relevant brand's authorized service center.

For issues covered under the Gemtick 6-month warranty, simply contact our team, and we'll guide you through the claims process. Please have your original warranty card available.

Once your warranty claim is approved, we'll arrange for your watch to be sent to us for inspection and repair, with shipping covered both ways.

Most claims are resolved within 5–7 business days. If your watch needs manufacturer-level servicing, this may take longer — we'll confirm a timeline once we've inspected it.

Both parts and labor are included under the Gemtick warranty.

The Gemtick warranty is valid only for the original purchaser and cannot be transferred if the watch is resold.

Warranty coverage is the same for customers in the United States and internationally.

There is no limit to the number of claims that may be made during the warranty period.

Your warranty remains valid whether or not the original box is included with your watch.

To help keep your timepiece performing at its best beyond the warranty period, we also offer professional servicing.